1. Information we collect
We collect information you provide directly, such as your name, email address, profile details, booking history, messages, and payment-related metadata needed to complete reservations. We also collect basic usage data such as device type, browser, and pages visited to keep the platform secure and reliable.
2. How we use information
We use your information to create and manage your account, process bookings, communicate about reservations, provide customer support, personalize your experience, and improve our services. With your consent where required, we may send promotional messages about offers relevant to members.
3. Sharing with hosts and providers
When you book an experience or contact a host, we share the information needed to fulfill the service, such as your name, contact details, and booking specifics. Payment processing may involve trusted payment providers who handle card data under their own security standards.
4. Retention and security
We retain account and booking records for as long as needed to provide the service, meet legal obligations, and resolve disputes. We apply administrative, technical, and organizational measures to protect personal data, though no online service can guarantee absolute security.
5. Your choices
You may update profile details from your account settings, manage marketing preferences where available, and request access or deletion of personal data subject to legal and operational requirements. Contact us if you have privacy questions or requests.